Terms & Conditions
Placing Orders:
Business hours are 8:30 am to 5:00 pm

Shipping:
It is our policy to ship standard in stock orders that are placed by 3:30 p.m. Eastern time the same day from our Ontario warehouse .Freight charges are $10 for deliveries in Quebec, Ontario and British Columbia; freight charges for the remainder of Canada are $13. The customer will be responsible for all freight charges. Freight is FOB our dock unless otherwise agreed upon.

On Prepaid Shipments, AKDO Office Supply will select the carrier. On Collect Shipments, the most economical carrier will be used unless specified by the customer. Shipments may be delayed for credit approval or orders refused until appropriate payment is made.

On Drop Shipments, arrangements may be made by AKDO Office Supply to ship an order directly to customers. Actual freight will be charged to the customer on each invoice. Any additional charges incurred such as incorrect addresses, weekend deliveries, or any other causes will be charged to the customer.

Special Orders:
Customers on Credit Hold will be excluded from placing Special Orders. We will Special Order if prior payment is received.
On arrival, Special Order items will be shipped with your next prepaid order, unless the value of the Special Order meets or exceeds the prepaid minimum. Special Order items must be ordered in case quantity.

Back Orders:
Customers on Credit hold will be excluded from placing Back Orders. We will Back Order if prior payment is received.
On arrival, Back Order items will be shipped with your next prepaid order, unless the value of the Back Order meets or exceeds the prepaid minimum.

Pricing:
AKDO Office Supply makes available specific levels of pricing, related to average monthly volume and individual line item order size. Although AKDO Office Supply attempts to hold prices for the duration of the Calendar Quarter, prices are subject to change without notice. Every effort is made for this catalogue to be completely accurate; however an occasional pricing error may occur. We reserve the right to bill at the corrected prices. We recommend that you contact an AKDO OFFICE SUPPLY account representative for the most current pricing. AKDO Office Supply reserves the right to correct clerical or typographical errors without notice. Prices shown do not include GST.

Minimum order requirements for following areas:
EASTERN DIVISION
Southern Ontario $ 125.00
Northern Ontario and Southern Quebec $ 150.00
Northern Quebec $ 200.00
Nova Scotia, New Brunswick and P.E.I. $ 250.00
Manitoba $ 250.00
Newfoundland… freight allowance (3% of Invoice cost)
Nunavut Freight Collect

WESTERN DIVISION
Lower Mainland $ 125.00
Remainder of B.C. $ 250.00
Alberta (Excluding Fort McMurray, High Level and other Northern Points) $ 250.00
Northern Alberta $ 500.00
Saskatchewan $ 350.00
Yukon/N.W.T. $1,500.00
Nunavut Freight Collect

Payment Terms:
Net 30 Days from invoice date for approved accounts. Payment terms are granted by AKDO OFFICE SUPPLY. Past due balances 45 days after invoice date may be placed on credit hold or no ship status. Finance charges of 2.5% per month will be charged against unpaid invoice amounts after 70 days from statement date.

Cancellation Policy:
Most orders are prepared for same-day shipment within minutes of receiving the order, therefore an order may not be cancelled. Please refuse the order or if the order is received, call AKDO OFFICE SUPPLY Canada's Customer Service Department and request a return authorization. A 15% restocking fee will be assessed and all freight charges are the responsibility of the customer.

FURNITURE RETURNS POLICY

  1. All furniture returns must receive prior approval from AKDO Office Supply Management.
  2. All furniture returns must be accompanied by an RGA, (Return Goods Authorization), which will be faxed to Customer by AKDO Office Supply C/S the same day as approval for furniture return is given.
  3. The following are acceptable reasons for furniture returns:
    1. Furniture is defective right from the start, (initial assembly), and it is reported within 72 hrs. of delivery or pick up from AKDO Office Supply. (AKDO Office Supply reserves the right to send in stock parts or hardware to remedy problem without replacing entire item).
    2. Hidden Damage (damage to product with NO damage to packaging) is reported within 72 hrs. of delivery or pick up from AKDO Office Supply. In the case of a furniture return due to hidden damage, the original packaging must be returned with product showing NO visible damage. It is very important that customers inspect furniture immediately at point of receiving for damage to packaging and furniture itself. Furniture returned with non-hidden damage, (i.e. damage to packaging where damage to furniture occurred), will not be accepted by AKDO OFFICE SUPPLY for credit to Customer's Acct. and must be claimed by the Customer with delivering freight company. This usually can only be done if Customer marks off damage on freight company's B.O.L. at point of receiving while driver is present.
    3. AKDO Office Supply order entry or shipping error.
  4. All furniture that develops problems, including warranty issues and missing parts or hardware, reported 72 hrs. after reception by customer will be subject to the Manufacturer's
    Warranty and does not qualify for return to AKDO Office Supply.
  5. Furniture items that are "STOCK" product for AKDO Office Supply may be returned to AKDO OFFICE SUPPLY within 72 hrs. of pick up or delivery for any reason if freight is prepaid by Customer and furniture is received at AKDO Office Supply in "As New Saleable Condition" in all original packaging. Unassembled items must not have been assembled. An AKDO Office Supply RGA must accompany the returning goods. Any freight costs accrued by AKDO Office Supply in original delivery of furniture will be deducted from credit given to Customer's Acct.

Invoice Adjustments:
Any pricing errors or discrepancies on your invoices must be reported to AKDO Office Supply within 7 days. Credits to your statement will be processed as quickly as possible following examination of all the pertinent information provided.

Terms and Conditions of Sale

Merchandise Returns:

  • * Special orders, Obsolete and Final Clearance items may not be returned.
  • * All hardware returns must be received within 30 days of the invoice date. Returns after that date will not accepted.
  • * Short shipments must be reported within 48 hours after the order is received.
  • * Damaged goods must be reported within 48 hours after the order is received.
  • * Discontinued items must be returned within 30 days of shipping date.
  • * If the return is a result of an AKDO Office Supply error, a credit will be issued and goods may be returned to us freight collect. All other errors, excluding short shipments, must be reported within 7 days of shipping date in order to receive credit; goods must be returned WITHIN 30 DAYS of shipping date.
  • * Merchandise not originally purchased from AKDO Office Supply will not receive credit.
  • * If the return is a result of a customer error, the goods are to be returned freight prepaid and may be subject to a 15% restocking charge.
  • * All product returns (with the exception of defective goods) must be in resalable condition, properly packaged and free of all markings, stickers, damage etc. AKDO Office Supply retains the right to refuse credit and return the goods to the customer.
  • * All returns including short shipments must be authorized by an AKDO Office Supply Sales Rep. or Customer Service Rep. and a Return Goods Authorization (RGA) number issued. To receive an RGA, AKDO requires the following:
    • Account Number/Invoice Number/Stock Number(s).
  • * Put the RGA Number on the outside of the shipping box(es) being returned, but not on the original packaging. Merchandise returned without an approved RGA will be refused and returned to the customer.
  • * All shipments are inspected and leave AKDO in good condition. Please carefully inspect crushed or damaged cartons for concealed damage or missing pieces. *BOARDS AND METAL PRODUCTS ARE PRONE TO FREIGHT DAMAGE. PLEASE ENSURE CARTONS ARE OPENED AND INSPECTED BEFORE THE CARRIER WAYBILL IS SIGNED.
  • * AKDO Office Supply will accept the return of all our proprietary brands such as SPARCO, INTEGRA, COMPUCESSORY, LORELL and ELITE any time within ONE YEAR of date of purchase for full credit. The normal requirements of being in resalable condition and not age sensitive, such as ink and toner with expiry dates, diaries and calendars etc., would apply.
  • * Bottled copier and toner supplies: all products are checked and are in saleable condition before shipping and therefore are not returnable. All sales are final.
  • * Cartridge based copier toner: Please provide Customer Service with a written letter from the manufacturer or authorized service technician describing the defect(s).
    A copy of the letter must be included with the product being returned.

Defective Returns

VENDORS' RESTRICTIONS FOR PERIPHERALS

  • BROTHER For defectives, customer must call 1.877.276.8437.
  • LEXMARK We take back what was found to be defective within 30 days of end user invoice. After that, customer must call 1.800.253.9778.
  • HP We take back what was bought in the last 30 days. After 30 days, customer must call 1.800.387.3867.
  • SAMSUNG If the customer wants to return it to us, they have 30 days. If it was sold to an end-user, they have 15 days to return it to us. After these delays, customer must call 1.800.SAMSUNG
  • EPSON Customer can send the request to us but also has to get an RA# from Epson before we take it back from customer.
  • OKIDATA Customer has 30 days to return a peripheral to us. If more than 30 days, customer must call 1.800.656.3282.
  • XEROX For defectives, customer must call 1.800.668.0199.
  • IMATION For defective tapes, customer must call 1.800.565.6858.

Additional Information
Unit of Measure Codes
Code Description Code Description
BX Box EA Each
CD Card PK Package
CT Carton ST Set
DP Display TB Tube
 
 

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